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Because We Care

At The Scenery, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for– please don’t hesitate to contact us today!

Information Collection Policy

We value your privacy and committed to ensure that your information remains confidential. The information we gather on our site falls into two categories: (1) personal data you supply when you become a member, order, complete a survey, or provide your email address, and (2) tracking information collected as you navigate through


We collect personal data about you such as your full name (customer and recipient), billing and shipping address, email address, telephone number, username and password and credit cars details.

Information will not be disclosed to a third party who is not involved in the preparation and/or delivery of the services or products unless authorized to do so.

Delivery Policy

  1. We deliver to all United Arab Emirates, by our delivery partner. 

  2. Allow a 3-5 days for your plants and pots order to arrive to your door.

Return and Refund Policy

  1. Due to the nature of our business, perishable and delicate plants, no refund policy shall be made.

  2. Damaged items must be reported within 24 hours of delivery to, after this period of time it will not be accepted.

  3. Following products cannot be returned or refunded:

  • Gift Cards

  • Custom Made Orders

  • Landscape Designs

  • Items in Sale

Last Updated on16/01/2022

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